FAQ
Below you will find answers on our most frequently asked questions regarding our products, glove care and orders. If you don't find the answer to your question here, please contact us.
Product and size
Which glove size should i choose?
To find out your glove size, first measure the circumference of your hand using a tape measure. Then compare the measurement with the size table (unisex or female) that belongs to the glove model. Read more about size and fit in our size guide.
What is the difference between a women's model and a unisex model?
The women's models have a slimmer fit than the unisex models. If you have size 7 in a unisex model, we recommend that you choose size 8 in women's model.
Is junior size 7 the same as adult size 7?
No. They are made from different size tables. The main difference is that the junior sizes have shorter fingers than the adult sizes.
Are there different size tables for your baby and junior gloves?
Yes, there are different size tables. Read more in our size guide.
Should i have the same size in all three layers? (Liner, base glove and shell glove)
We recommend that you choose the same size liner, base glove and shell glove. If you have size 8 on the liner and basic glove, select a shell glove in size 8. However, if you want to choose a shell glove that is only manufactured in sizes 7, 9 and 11 , we recommend that you choose a shell glove in size 9. Some users prefer to wear a baselayer liner one size smaller than their main glove for a snug fit.
Do leather gloves stretch over time?
Thinner leather used in our dress gloves like peccary, carpincho, deer, elk and lamb nappa, will generally stretch over time. More durable and thicker leathers used in our sport gloves such as goatskin and cowhide generally do not stretch over time.
Do the glove shrink in size when exposed to moisture?
Leathers generally do not shrink when exposed to moisture. However, our wool linings, in some cases, can shrink if exposed to moisture, heat and fast friction in combination.
Which is the warmest glove?
The warmest gloves in our range are Army Leather Extreme mitt, article number 35161 and Army Leather Expedition, article number 35091. If you often have cold hands, we recommend that you read more in our guide 'how to stay warm.
Can I use my liner separately?
Some types of liners, for example the Touch Point Active (article number 34370), can be used as a lining, an extra layer for increased heat, or completely separately as a thin glove. Other types of liners, for example Pile Lining (article number 34321), are replaceable liners designed only for use in combination with a shell / base glove.
Do I get a handcuff / carabiner when I buy gloves from you?
Not all models include the handcuffs and carabiner. To determine if your gloves include these items, look under “Details” on the model's product page. If they are not included, these can be purchased separately. Note, however, that some models don't have an attachment point for handcuffs.
Are CZone and GORE-TEX same?
Both CZone and GORE-TEX are waterproof breathable membranes that make the glove waterproof. The difference between them is that CZone is our own membrane, while GORE-TEX comes from the GORE brand.
Care
How do I wash my gloves and how often should I do it?
Leather should not be exposed to excessive moisture as it dries out the leather and impairs the quality. In general, leather gloves should not be washed. In the unlikely event that you need to wash your leather gloves, read more about how to proceed in our care guide. When it comes to washing gloves without leather, we recommend that you follow the washing instructions inside the glove.
I want to repair my gloves myself. Do you have any tips and advice on how to proceed?
Since we have a wide range of different types of glove models, made of different materials with different functions, we can not give any general repair advice. Instead, for repair advice for a specific glove style, we ask you to contact one of our Concept Stores or contact our claims department on returns@hestragloves.com. Enclose an image of your gloves in the e-mail for faster help.
I have a pair of dress gloves where the lining has broken. Can I replace it?
It’s possible to replace the lining in most cases, but not for all of our models. For guidance and help to replace the liner at a cost, please contact one of our Concept Stores or our Claims department on returns@hestragloves.com. Enclose an image of your gloves in the e-mail for faster help. Please note: This service is only available for customers located in countries within the European Union, including Norway.
Can I use Hestra Leather Balm on my dress gloves?
No, there are other things you can do to prolong the life of your dress gloves. We recommend using Hestra leather balm only on sport gloves in goat leather and cowhide. Using balm on dress gloves can make the gloves sticky and inconsistent in color. Read more about how to take care of your dress gloves in our glove care guide.
How often should I use leather balm on my sport gloves?
Leather conditioner extends the glove life as it maintains the flexibility and durability of the leather. In this way, it prevents the skin from drying out and cracking. The more you use your sports gloves, the more often you need to lubricate them. Read more in our glove care guide.
Should I use Leather balm on my new sport gloves?
When the sport gloves are delivered from our factory, you generally do not have to lubricate them before the first use. If you bought your glove in a store where it may have been hanging for a while, the glove may need to be lubricated. Does the skin feel dry? Lubricate.
Can I use impregnation products other than Hestra's leather conditions on my sport gloves?
We do not recommend any impregnation products other than Hestra's leather conditioner for your gloves. Hestra’s leather conditioner prolongs glove life by keeping the leather from drying and cracking. Please note that Hestra’s leather conditioner does not make gloves waterproof.
My gloves changes color after I lubricated them with your leather conditioner. How can I get them back to their original color?
Lighter leathers will turn darker in color when you lubricate them with our leather conditioner. As the gloves dry and are used, the skin lightens again. However, it is not possible to fully restore the color if the gloves have become darker from the leather conditioner.
The color in my leather gloves is bleeding. Is this to be expected?
Some leathers lose color when exposed to moisture. This is because excess color from staining can release when the skin becomes wet.
E-commerce orders
I have not received an order confirmation. What do I do?
An order confirmation will be sent to the email address provided in checkout a few minutes after placing an order at hestragloves.com. If you do not receive an order confirmation, please check the spam folder for your email account. If it is not there, please contact our customer service before trying to place a new order.
Can I cancel or change my order?
No. Since we want you to receive your order as soon as possible, all orders go directly to our warehouse for handling. This means that we are not able to cancel or change an order once it has been submitted.
Can we place wholesale orders through your website?
You cannot place an order as a company through our e-commerce site at hestragloves.com. If you want to open a wholesale account, please contact us at b2b@hestragloves.com.
Can you buy gift card for your website?
Unfortunately, we do not currently offer gift cards.
I want to buy a sold out item. Will it be back in stock?
Our most popular carryover items are delivered throughout the season while new and seasonal models are typically delivered once per season. Unfortunately, we do not currently have a feature that can notify you when the item is back in stock. We recommend making purchases early in the season when inventory levels are the highest.
If a product is out of stock on the website, can you see which retailers have it in stock?
No, unfortunately we cannot.
Delivery
What are the shipping costs?
EU-countries & Norway
The shipping cost is currently set at € 8 / 80 kr for pickup points deliveries and € 11 / 110 kr for home deliveries. Free shipping is offered for order values above € 50 / 500 / 350 DKK kr for pickup point deliveries, and € 200 / 2000 kr for standard home deliveries.
United Kingdom
Due to Brexit, the shipping cost for United Kingdom is changed from January 1st 2021. The shipping cost is currently set to £23 for deliveries to pickup points and £26 for home deliveries. We do not offer Express Delivery.
How can I track my order?
On the same day we send your order, a shipping confirmation will be sent with a tracking link to the e-mail address entered in Klarna Checkout when the purchase was completed. The tracking link allows you to track your delivery.
What do I do if my package / item is damaged in transport?
If your package is damaged during transport, do not receive the package. If you have received a damaged package and the product is also affected, please contact our customer service immediately.
What delivery options are available and how long is the delivery time?
We offer different delivery alternatives to different countries. Norway: Delivery to pickup point with PostNord. Denmark & Finland: Delivery to pickup point or home delivery with DHL or UPS. European countries & United Kingdom: Delivery to pickup point or Home delivery with UPS. The delivery time differs between countries. The expected delivery time for your order will be shown at checkout. We do not offer express deliveries at the moment.
Please note! Deliveries to all european countries, including Norway, may take longer than usual due to COVID-19 restrictions.
I have not received my package. What should I do?
A first step is to check the tracking link in the delivery confirmation that should have been sent to your email address when we sent your order. If you do not find delivery confirmation in your inbox or spam, or you cannot see where the package is via the tracking link, we ask you to contact customer service immediately.
Invoice and payment
When will I receive my invoice and where can I find it?
If you have chosen to pay by invoice, Klarna will send an invoice to the e-mail address you specify at the time of purchase. The invoice will be sent the same day we ship your order from our warehouse. You can easily view and manage your invoice through Klarna's app or via Klarna.com. Read more at klarna.com
Why am I being denied payment by invoice?
Klarna always makes an individual assessment of what payment options they can offer you. The assessment is based on several factors such as payment history, how much you want to shop for and external information. If your purchase does not go through a certain payment method, this means that Klarna cannot offer you the credit you are applying for for that specific purchase. If you have further questions, please contact Klarna. klarna.com
Will the invoice be paid even though I made a return?
Yes. We always recommend that you pay the invoice even though you made a return as we can never guarantee that your return will reach us before the invoice expires. The invoice is then refunded, via Klarna, as soon as we have processed your return.
Repairs & warranty
I lost my right / left glove. Do you sell single gloves?
Unfortunately, we do not sell gloves in broken pairs. Since we have an active assortment of over 400 models in different colors each year, we do not consider it physically, environmentally or financially justifiable to offer single gloves for sale.
Can I have my gloves repaired with you?
If you have a pair of HESTRA gloves that need to be repaired we can repair them to a cost (unless it’s not a warranty issue). You can either contact one of our Concept Stores or our Claims department on e-mail address returns@hestragloves.com and we will assist you. Enclose an image of your gloves in the e-mail for faster assistance. Please note that right now we are only able to help customers within the EU.
Can I buy extra material for glove repair?
Unfortunately, we cannot offer any extra material for the repair of a glove. If you have a pair of HESTRA gloves that need to be repaired, you can either contact one of our Concept Stores or contact our Claims department on e-mail address returns@hestragloves.com and we will assist you.
I bought my glove from a retailer x number of years ago. Can I make a complaint about my product to you?
No. You should always contact the point of purchase if you want to complain of a product.
I have discovered that there is something wrong with my used glove, how do I make a warranty claim?
If you want to make a warranty claim, you can read more under Warranty.
